SHIPPING AND RETURNS

At Samaaya Jaipur, customer satisfaction is our top priority. Please carefully read our policies outlined below.

Shipping Policy

Standard Shipping

• Free standard shipping available to all countries.
• Processing and dispatch: 5-7 business days.
• Delivery time: Additional 7-8 business days.

Express Shipping

• Available for customers requiring quicker delivery. ( At Additional Cost )
• Processing and dispatch: 2-3 business days.
• Delivery time: Additional 3-4 business days.

International Orders

• Shipped using DHL, UPS, or FedEx.
• Customs and Import Duties: Customers are responsible for any customs duties, import taxes, or VAT, which vary by country and are not included in the product price.

Exchange Policy

We do not offer returns. Custom Stitched outfits are not exchanged. Exchanges are accepted under the following conditions:

• Damaged or Wrong Product Received:
  • Provide an unboxing video for damaged products.
  • Share pictures for wrong products or incorrect sizes (include size tag picture).
• Fitting Issues:
  • If the product does not match the size chart:
    • Share a photo measuring the product with a tape measure.
    • If proven correct, we will issue a free return label.
  • If the size chart is accurate, customers must return the product at their own expense to our return center in India.
  • Once the return is received, we will disptach the product with alternate size.

Refund Policy

We dont have return policy, therefore there is no refund also.

Cancellation Policy

• Cancellations accepted within 2 hours of placing the order.
  • Refunds for cancellations will be issued as store credit. 
• Cancellations after 2 hours are not accepted, but size changes may be accommodated if the product has not been shipped.

For assistance, email us at info@samaayajaipur.com or support@samaayajaipur.com